Due to the personal use nature of mattresses, sheets, pillows, protectors, blankets and comforters there is no refund or return policy. the Sleep Shop will support warranty claims as per the warranty standards.
WARRANTY ETHOS MATTRESS LIMITED NON-PRORATED WARRANTY Ethos Mattress warrants your new mattress or foundation (the “Products”), except for bed handles, cover fabrics and corner guards, to be free from defects in material and workmanship (“defects”) existing at the time of manufacture and appearing within the applicable warranty period. Ethos Mattress’ standard warranty is a 20-10 Year Limited Non-Prorated Warranty. The warranty is effective whether the mattress is purchased with matching foundation, or either mattress or foundation is purchased separately. However, use of an improper foundation may cause damage to the mattress and voids this warranty.Diamond Mattress maintains sole discretion regarding the repair or replacement of products. Your product will be repaired or replaced without charge according to the terms set forth in this warranty, should the defect be due to faulty workmanship or structural defects. Charges will be applied for items not covered by the warranty, such as the mattress fabric and handles.This warranty is valid only for the original purchaser, and valid only for residential use.Contract and commercial usages are not covered by this warranty.
WHAT IS COVERED UNDER THE WARRANTY?Manufacturing defects related to component materials or construction “defects”:
MATTRESS• Body impressions at or greater than the below:• Warranty A: Quilted top, greater than 1-1/2 inches• Warranty DC: Smooth top, greater than 3/4”• Coils or wires that are loose or protruding through the fabricFOUNDATION• Splitting wood, loose or sagging beams• Wood or metal protruding through the fabric• Covered for 2 years from purchase dateWHAT IS NOT COVERED BY YOUR WARRANTY?This warranty does NOT cover claims for the following issues:• Normal body impressions (refer to WHAT TO EXPECT above)• Products that are stained, soiled, burned, or in unsanitary condition• Resulting from comfort / preference of firmness• With structural damage caused by an incorrect bed frame. Damage due to an incorrect or old foundation• Damage due to improper care and misuse of your mattress (see MATTRESS CARE above)• Clearance and "As Is" bedding, floor models damaged, or being of border rods or the spring unit, which is caused by improper handling.• Relating to bed handles or cover fabrics. (Loose stitching does not affect the integrity of the mattress.)GUIDELINES• Replacement of one piece of your mattress does not mean the other piece will be automatically replaced.• Prior approval must be received before returning your product to an Ethos Mattress dealer or factory.• All transportation costs must be paid by the purchaser of the mattress and/or foundation.Mattress Durability and Life: The Better Sleep Council suggests that the average effective life of a new mattress is 8-10 years. This is determined by your unique needs and preferences. The effective mattress life is based on comfort preferences and not manufacturing defects. Like a good pair of shoes, they wear in and become more comfortable over time, but eventually wear out due to no fault in their manufacture.
MATTRESS CARE
DO NOT:
• Allow your mattress or foundation to become stained, soiled or unsanitary. This will void your warranty.
• Jump or stand on your Ethos Mattress Sleep Set. Misuse of this kind could cause unnecessary
damage and will void your warranty.
• Use dry cleaning fluid on your mattress. Such chemicals can damage the components of your mattress.
• Place your mattress on any uneven surfaces.
• Smoke in bed or expose your mattress to flames of any kind.
Proper Frame is Necessary: A stable, supportive frame is necessary to prevent sagging. To comply with the warranty, Queen and King size beds must be on a frame that has solid center support. The Queen must have at least one center support leg, and the King must have at least two legs to ensure proper bed support.
Make sure that all the legs are level.
Proper Foundation: It is important to replace an existing box spring with a new model when investing in a new mattress. Using an old boxspring with a new mattress has three disadvantages:
• The new mattress may feel different once it is set up at home.
• The old box spring may not have the proper support and will thus negatively affect the feel of the new mattress.
• The new mattress may sag or wear more quickly
Move Mattress Correctly: Do NOT fold, bend, or curl your mattress. Damages inflicted while improperly moving your mattress voids your warranty.
Frequently Rotate Mattress: Rotating our mattress equalizes the natural compressions that normally occur.
