RETURN & REFUND POLICY
) Due to the personal nature of mattresses , bedding , special orders, adjustable bases, pillows, sheets and mattress protectors are not subject to refunds or returns.
) Sleep is a personal process. Give your body time to reset proper spinal alignment. It can take 1-4 weeks to get used to a new mattress.
YOUR RESPONSIBILITIES
The Mattress Warranty begins when the warrantee purchases the Mattress when it is used generally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the Mattress and user(s). A proper bed frame is defined for this Mattress Warranty as having at least five to six (5-6) leg support for a Queen, King, and California King Mattress and four (4) leg support for Twin and Full Mattresses. Slatted-style bed frames cannot be more than five (5) inches between each slat to provide ample structural support for the foundation and user(s). Each slat must be two and a half (2.5) inches wide. In the case of a Mattress that is packaged in a compressed and rolled manner, also referred to as a “bed-in-a-box,” the Mattress Warranty is valid only for product that was opened within thirty (30) days of receiving the Mattress to prevent compression for an extended period. A compressed Mattress for a prolonged period will have structural damage and condensation from being packaged for an extended period of time. Harvest Green Mattress makes no medical or health claims regarding its Mattresses. Allergies, discomfort, or other conditions are not covered under this Mattress Warranty. A licensed physician should address any questions or concerns regarding medical or health conditions. It is recommended that the user rotate the Mattress head-to-toe once a month for the first six months, then every other month for the life of the Mattress to ensure even wear. Failure to do so may void this Mattress Warranty. In select events where Harvest Green Mattress approves the issuance of a replacement Mattress, Harvest Green Mattress may ask that you assist in the donation process of the used Mattress to charity to help repurpose the Mattress for someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal, or donation of the original, defective Mattress from a legitimate organization before any replacement mattress or refunds are issued. This Mattress Warranty is not transferable and applies only to a mattress purchased from Harvest Green Mattress by the original purchaser
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- Imperfections that do not prevent regular use and enjoyment of the Mattress by a reasonable person are not considered defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the Mattress as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.
- In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress inappropriately; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who have not authorized retailers of Harvest Green Products.
- Any of the above-described defects may be subject to verification by a nearby Harvest Green Mattress Experience Partner.
YEARS 1-10: FULL COVERAGE — NON-PRORATED
During the first ten (10) years of the Mattress Warranty, Harvest Green Mattress will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated, which means that Harvest Green Mattress does not charge a percentage of the repair costs or replacement product based on the time you slept on the mattress before noticing a defect.
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